Privacy Policy

Bookngo Ltd is a UK registered company that wholly owns and operates the website www.bookngo.com aswell as other related websites. This Privacy Policy details how Bookngo will treat your personal data after it has been collected, either through its websites or otherwise, together with details on the type of information we may collect from you. Bookngo will only use your data as detailed in this Privacy Policy or for its legitimate business reasons. When we refer to “personal information”, we mean any information about you that is personally identifiable like your name, address, email address, credit card information, precise location data, or phone number, and any other information that is not otherwise publicly available.

Information Collection

We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions. You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website or forms. You may, in addition, indicate your preference regarding receiving third party direct marketing material by post. If do not wish to receive such information or would like to change your preference, please refer to "Your Rights" below.

For access to our special offers emailshots, we require your email address so that you can receive our latest exclusive offers directly in your inbox.

Because Bookngo.com does not obtain any transactional details (for example billing and payment information) and acts as an advertising medium for the travel agents on the website we therefore do not hold any transactional data and therefore we will not email you at any point regarding these aspects of your booking. If you have any queries about personal information given to the travel agent you booked with please speak directly to the agent in question.When you use our websites, we may receive and record information from your computer and browser, including your IP address, cookie information, the type of software and hardware you are using and the web page(s) you visit.

How we use this Information

Bookngo does not rent or sell personal information about you to third parties, however, we reserve the right to share the personal information we collect about you through our services with third parties when we have your permission or under the circumstances described below.

Bookngo may use the data we collect about you for any of the following purposes:

- To provide you with the products or services you have requested from us or through our website.

- To provide personal information, when required by law, in connection with security-related or law enforcement investigations, to comply with legal requirements, orders, or proceedings, or to protect the rights or property of Bookngo, our employees, our subscribers, and our websites and services.

- To customize the website content and provide targeted advertising to improve our services to you.

- To contact you with offers by Bookngo and/or third parties that we think may be of interest to you. Please note that Bookngo Ltd does not sell holidays directly and acts as an advertising portal for third party travel agents. We therefore also use your information to conduct research and provide anonymous reporting for internal and external clients.

In order to provide you with customer service and respond to any of your inquiries or requests, we may monitor or record telephone calls in order to evaluate and improve the overall customer experience.

We may use your IP address to help diagnose problems with our servers and to administer our websites and to estimate the total number of Internet users who visit our websites from certain countries or regions of the world.

We may provide data to trusted partners who work on our behalf to communicate with you about offers from Bookngo and our marketing partners, or to provide you with our location based services. Note, these companies do not have any right to use or share the data for any other purposes. We may also provide data about your mobile device to our third party analytics partners for the purposes of tracking mobile app usage information. We will share your personal information only as necessary for the third party to provide that service.

We may transfer, share, or disclose your personal information to third parties as part of any corporate reorganization process such as a merger, acquisition, and/or a sale of all, substantially all, or part of our assets, and/or a licensing agreement with third parties. Bookngo will provide you with notice before your personal information becomes subject to a different privacy policy. We may also disclose your personal information to any member of our group, which means any of our subsidiaries as defined in the UK Companies Act 2006.

When you enter a promotion sponsored or offered in connection with Bookngo, we may contact you and share your personal information with third parties so that we may administer the promotion, for prize fulfilment, or/and as otherwise specified in the official rules for the promotion.

You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. You have the right to ask in writing not to receive direct marketing material about our products and services. Subscribers may opt-out or change email preferences at any time by following a link in the footer of all marketing emails. Alternatively you can also email us at unsubscribe@bookngo.com if you wish to opt-out of receiving marketing communications from us. If the following facilities are available, you can amend your previous preference on our website(s) and email(s), using our "unsubscribe e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.

Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use of 'Cookies' on our websites

A cookie is a small text file which will be stored on your computer so that the BooknGo website is able to recognise you when you revisit the website and may show you information you have previously customised. We may use cookies on the website to provide a better service to you. All personal information will be held on our secure web servers in the UK and will not be available to other companies not associated with BooknGo Ltd.

Links to other websites

These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link. These sites may not be members of ABTA and, if not, ABTA protection will not be available. It is your responsibility to check the status of these sites.

Aggregated Customer Information

We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record your telephone calls. All recordings are and shall remain our sole property.

Security Statement

BooknGo Ltd. has taken all reasonable steps to have in place appropriate security measures to protect your information.

Changes to our Policy

We reserve the right to make changes to this policy at any time. Any changes to this Policy will be posted on our website and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy.